How long is the order processing time?

Orders are dispatched within 5 to 10 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 14 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

How do I return a product?

Return Policy If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +918827545786 or email us at support@pinkhouse.app.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. PS: Always send a mail to support@pinkhouse.app.in for any query/complain/suggestion/cancellation/refund request etc, this is easy for us and for you to track any issue without much inconvenience. We always encourage our shoppers to send us a mail. We make it a regular practice to answer the mail within minimum time period. Pls note: Customer care at +918827545786 is available from Mon-Fri between 11am-6pm. Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz: • Any product that exhibits physical damage to the box/ envelope or to the product; • Any product that is returned without all original packaging and accessories, including the retail box, manuals, tags, labels and all other items originally included with the product at the time of delivery; • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number; • Any product from which the UPC (Universal Product Code) has been removed from its original packaging. • No exchange on accessories - fashion jewellery. Return product: Send it at your convenience within 10 days of product received to our address below: Pink House One Way Road, The Mall Shopping Complex, Shop No. 209, Jawaharganj, Jain Temple . Sagar-470002. +918827545786. Once the product has been dispatched from your end, kindly revert with a mail to support@pinkhouse.app providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of pay order/gift voucher/refund of amount. Also specify the name on which the pay order/ cheque has to be reimbursed on. The dispatch of replacement if required by the customer will take 7 working days from the receipt of the product. Note- kindly forward us the scan POD copy (in .jpg form below 2mb) of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred on the courier. CUSTOMER CARE- call us if need be at +918827545786. Monday - Friday between 11am - 6pm. or write to us on: support@pinkhouse.app

What kinds of payment methods do you accept?

We have Citrus payment gateway integrated with our store. We accept payments through all major Credit/Debit cards, Net Banking and COD.However COD facility is restricted to Sagar city only.